(qlmbusinessnews.com Thurs, 21st Sept, 2023) London, UK —
Council to Deploy AI to Monitor Speeding Motorists and Improve Services.
In a move to harness the power of artificial intelligence (AI), Kent County Council has unveiled plans to utilize AI technology for multiple purposes, including identifying speeding motorists, detecting deteriorating road conditions, and recognizing residents who may be at risk of homelessness.
Council leader Roger Gough expressed enthusiasm for integrating AI into the council's operations, citing the remarkable advancements in AI technology. He believes that AI has the potential to enhance their services and gain a deeper understanding of how they can best serve the community.
One of the primary applications of AI will be the monitoring of road safety. The technology will gather data on sections of roads where drivers are not complying with newly established speed limits, allowing authorities to pinpoint areas requiring intervention.
Additionally, AI will be employed to collect data on the interactions of residents in independent living environments, identify council employees who may be considering leaving their positions, and enhance public engagement. The ServiceNow Chatbot will be used to streamline responses to public inquiries, locate relevant forms, and address staff queries regarding computer systems and human resources. If the chatbot is unable to assist, it will direct staff to engage with a human adviser.
The council is also exploring the use of drones for inspecting various elements such as vegetation, water, power infrastructure, and roadside utilities. This will help reduce the need for staff to conduct on-site inspections.
While the introduction of AI technology is generally welcomed, Councillor Antony Hook has called for greater involvement of younger staff members, emphasizing the potential for fresh and innovative ideas to contribute to a “consortium of bright ideas.”
The council's documents affirm that there are currently no financial implications for developing or implementing the interim policy. However, individual projects involving AI technology will incorporate cost considerations into their respective business cases and project plans.
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