(qlmbusinessnews.com . Thu 13th Nov, 2025) London, UK —
Navigating Ryanair’s New Digital Policy: Overcoming the Challenge for Non-Tech Savvy Passengers
Ryanair is Set to Go Fully Digital, Sparking Concern Among Some Passengers
Ryanair, one of the leading budget airlines in Europe, has declared that it will no longer accept printed boarding passes at airports, transitioning to a completely digital system starting from Wednesday. The airline aims to expedite travel processes and reduce expenses through this move, urging travellers to check in online prior to their airport arrival. According to the company, 90% of its 206 million customers are already utilising digital check-in services.
This shift, however, has ignited worries regarding individuals lacking internet access. Ofcom's recent study highlighted that 5% of the UK population does not have home internet access, including through mobile devices, sparking debate about digital exclusion.
Dennis Reed from Silver Voices, speaking to Reporters Radio 4’s You and Yours, voiced concerns about the rapid digitalisation and its impact, particularly on older individuals who find navigating apps and QR codes a challenge. “The digital revolution has gone completely bonkers, to be honest,” he remarked, emphasising the need for adapting technology inclusively.
Caroline Abrahams, Charity Director at Age UK, echoed this sentiment, advocating for companies to remember the 4.3 million older people in the UK who do not use smartphones. She stressed the importance of offering alternative procedures for booking and checking in.
Peggy-Ann Munroe, 94, from Suffolk, expressed her dismay over Ryanair's digital pivot. A frequent traveller to Italy to see her daughter, Munroe worries about the additional complexities this change introduces, fearing it might affect her annual visits.
In response to failing to check in online, passengers will face an airport check-in fee of up to £55, says Ryanair. Nonetheless, the airline highlighted a silver lining: customers who manage to check in online but face issues accessing their digital boarding pass will now be provided one free of charge at the airport, removing the previous £20 fee.
Ryanair stands by its decision, citing efficiency, cost reduction, and environmental benefits as the driving factors behind the digital switch. Except for Morocco, which still mandates a paper boarding pass due to specific regulations, this policy will be in effect across all Ryanair operations. However, despite eliminating printed boarding passes, Ryanair assures passengers that airport check-in desks will remain operational.
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