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(qlmbusinessnews.com via bbc.co.uk – – Fri, 21st Sept 2018) London, Uk – –
Customers of RBS, NatWest and Ulster Bank are currently unable to access their accounts through the banking group's online and app platforms.
Since around 5am on Friday morning, account holders have been reporting problems with the services.
Many have taken to social media today to complain in an echo of problems at rival Barclays yesterday.
An RBS spokesman said “We are aware that customers are experiencing issues and are working to fix it”.
He added that: “Customers can still use ATMs and telephone banking or visit their local branch.”
According to the group's latest annual report it has 19 million customers in the UK and Republic of Ireland with 5.5 million active mobile app users.
Many of them have been sharing their frustration on social media, with a number pointing out that the problems have arrived at a terrible time – payday.
Customer Paul Murphy told the BBC: “This is just what you need as the weekend approaches and bills to pay.”
Jess Cochrane said: “It's payday, I can't transfer my wage to the joint account all the bills come out of, I have no card and no branch near me.”
The banks had a similar problem in April last year, when their banking apps stopped working.
This year has proven to be a terrible one for banking customers with a number being locked out of accounts after their bank has been hit by technical issues.
Barclays customers were locked out of their accounts online for several hours on Thursday.
Meanwhile customers of online challenger bank Cashplus – which targets people with poor credit histories – were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week.
Earlier this year TSB's huge IT meltdown led to weeks of pain for customers and the eventual resignation of chief executive Paul Pester.
Hannah Maundrell, editor of money.co.uk said: “Banks really need to pull their socks up because this keeps happening. It's really not good enough when so many customers are being encouraged to bank online.”
