(qlmbusinessnews.com via bbc.co.uk – – Mon, 19 Feb, 2018) London, Uk – –
Fast-food chain KFC has closed a number of outlets across the UK after they ran out of chicken.
Things were not so finger-licking good for disappointed fried chicken fans after problems with a new distribution system forced the closures.
Last week, KFC switched its delivery contract to DHL, which blamed “operational issues” for the supply disruption.
KFC has about 900 UK restaurants, with more than 80% run by franchisees.
Closures have been reported in areas including London and the South East, the Midlands, East Anglia, the North East and Wales.
Until last Tuesday, KFC’s chicken was delivered by South African-owned distribution group Bidvest, which describes itself as “the leading supplier of logistical and supply chain solutions to the UK hospitality and restaurant sector”.
But after the change in the contract, many of the food giant’s outlets began running out of chicken products.
“We’ve brought a new delivery partner onboard, but they’ve had a couple of teething problems – getting fresh chicken out to 900 restaurants across the country is pretty complex!” it added, apologising to customers for the inconvenience.
“We won’t compromise on quality, so no deliveries has meant some of our restaurants are closed, and others are operating a limited menu or shortened hours.”
The statement listed KFC restaurants that were still open despite the problems.
DHL said: “Due to operational issues, a number of deliveries in recent days have been incomplete or delayed. We are working with our partners to rectify the situation as a priority and apologise for any inconvenience.”
Disgruntled KFC customers have been taking to Twitter to express their dismay at the shortages.