(qlmbusinessnews.com . Fri 10th Jan, 2025) London, UK —
Ryanair Takes Legal Action Against Disruptive Passenger After Costly Flight Diversion
Ryanair has launched legal proceedings against a passenger accused of causing significant disruption on a flight from Dublin to Lanzarote, forcing an unplanned diversion to Porto, Portugal. The airline is seeking £12,500 in damages to cover the expenses incurred by the incident, which disrupted travel plans for 160 passengers.
The passenger’s behaviour during the April flight was described by Ryanair as “inexcusable” and “entirely unacceptable.” The diversion resulted in an overnight delay and required the airline to provide accommodation and additional support for the affected passengers, causing them to lose a full day of their holiday.
A Ryanair spokesperson stated, “It is completely unacceptable that families and friends travelling for a well-deserved break are subjected to such unnecessary disruption. We are taking firm action to deter this type of behaviour and protect the safety and comfort of all passengers.”
The airline hopes that this case, filed in the Irish courts, will serve as a deterrent to future unruly behaviour on flights.
This incident follows EU regulations that require airlines to provide compensation for delays of three hours or more and to cover costs such as hotel stays and meals in the case of overnight disruptions.
Ryanair’s decisive legal action comes amid a broader crackdown on disruptive passenger behaviour. In another case, a passenger on a 2020 Ryanair flight to Athens was recently convicted in a Greek court, receiving a suspended five-month jail sentence and a €400 fine.
While the accused passenger in this latest case has not been named, Ryanair’s message is clear: disruptive behaviour will not be tolerated.
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